This article will provide guidance on steps to take in the event of a failed transaction initiation. Various troubleshooting methods can be attempted to address this issue.
- Please ensure that there are sufficient funds available on your debit/credit card. Consider attempting to deposit a smaller amount or utilizing an alternative card.
- In some cases, your bank may reject the deposit/transaction. We recommend reaching out to your bank for additional assistance and requesting that they authorize your card for use with Metal Pay.
- We facilitate debit/credit card purchases, contingent upon your card's support for '3D Secure' technology. It is crucial to promptly confirm any security verifications or authorizations through your bank or security code within a maximum of 15 minutes following the initiation of a transaction. The specific process may vary depending on your bank. You might receive a security prompt from your bank, such as a 3DS authentication bank login or an SMS, to validate your transaction. A pop-up page within the Metal Pay app will also prompt you to confirm the transaction.
- If you do not receive a code, we recommend remaining on the page after completing your purchase instead of swiftly exiting the app. Additionally, consider switching between WiFi and cellular network data.
- Uninstalling the Metal Pay app and then reinstalling it from the App Store may potentially resolve the issue.
Should your transactions continue to fail, kindly reach out to our Client Services team for further assistance. We will investigate the matter to provide you with the necessary support.
If you have any questions about this guide or just want to say “Hi”, find out how you can contact our Client Services team. Also be sure to follow our Client Services+ Help Center on X (@MetalHelpsMe) to stay up to date and learn how to get the most out of your Metal Pay experience!