This article aims to offer guidance on the necessary steps to be taken in the case of a pending transaction.
At times, certain transactions may encounter delays as they undergo manual review and approval procedures. While we make every effort to ensure prompt processing, we understand that such delays can be frustrating. To provide clarity and assistance, we have prepared this support guide to address any concerns you may have regarding pending transactions.
What is the reason behind my transaction being in a pending status?
Transactions may remain pending for various reasons, including undergoing manual review and approval processes. This additional step is essential to uphold the security and reliability of our services. While most transactions are processed promptly, some may necessitate manual intervention to validate specific details.
What is the usual processing timeframe?
The processing duration for transactions can vary based on network conditions and other factors. Typically, transactions are processed within approximately 30 minutes. However, during periods of high network congestion or when manual review is necessary, processing times may exceed this timeframe.
You can purchase crypto assets instantly using linked credit card or debit card deposits. However, please note that while the transaction is usually processed immediately, there are instances where it may require manual review. This review process is part of our security measures to ensure the safety and integrity of all transactions.
If your transaction is selected for manual review, you may experience a slight delay. Rest assured, we aim to complete all reviews as quickly as possible. You will be notified once the review is completed and your transaction is finalized.
Please be aware that our staff operates across different time zones. As a result, certain processes that require human intervention might be subject to delays. If you have a pending transaction or any issue that necessitates manual review, it may need to wait until the relevant staff members are available during their working hours.
What steps should I take if my transaction remains pending for over 1 hour?
Should you observe that your transaction has been pending for more than 1 hour, we recommend reaching out to our Client Services team promptly. Our dedicated support agents are available to assist you and address any concerns you may have. Kindly provide us with the pertinent transaction details, and we will promptly work towards resolving the matter and providing you with updates as needed.