This article will describe how to solve possible problems (such as 3DS Authentication) that may arise when buying cryptocurrency assets using your debit or credit card.
After connecting your debit or credit card to your Metal Pay account, you can begin purchasing cryptocurrency. You may need to verify the 3DS Authentication for your transaction. If you encounter any problems, there are various troubleshooting steps you can take to resolve this issue.
- It is crucial to promptly verify any security confirmation or approval from your bank or security code within 15 minutes after starting a transaction. The specific process may vary depending on your bank. Your bank might require you to complete a security step, like a 3DS authentication bank login or an SMS, to validate your transaction. A confirmation page will appear within the Metal Pay app for you to confirm your transaction.
- If you do not get a code, try waiting on the page after completing your purchase instead of immediately closing the app. Additionally, consider switching between WiFi and cellular data networks.
- Uninstalling and then reinstalling the Metal Pay app from the App Store may fix your problem.
If the problem persists, please submit a bug report for us to investigate further.