This article provides tips for resolving 3DS Authentication issues and other potential problems you may encounter when purchasing cryptocurrency with your debit or credit card.
After you have linked your card to Metal Pay, you're ready to buy cryptocurrency. Be prepared for the 3DS Authentication process, a bank security measure for online transactions. Here are some troubleshooting tips:
- Quickly verify any security confirmation from your bank, ideally within 15 minutes. This may involve logging into a 3DS portal or entering an SMS code. You should see a confirmation page in the Metal Pay app once done.
- If you don't receive a verification code, stay on the app's page after your purchase and try toggling between WiFi and cellular data to fix connectivity issues.
- Uninstalling and reinstalling the Metal Pay app may resolve ongoing 3DS Authentication problems by refreshing settings and connections.
- Ensure that you have enough funds on your linked debit or credit card to cover the transaction.
- Try a smaller amount.
- Remove the linked card and then relink it.
- If you've linked a credit card, consider linking a debit card instead, as credit cards may not work as expected due to your bank's restrictions.
- Contact your bank to whitelist the usage of your Metal Pay app.
If issues persist, please submit a bug report for further assistance from the Client Services team.
Comments
0 comments
Article is closed for comments.