If you’re having trouble logging into your account, follow these troubleshooting steps:
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Ensure you are tapping on the 'Log in' button. If you accidentally tap on the 'Sign up' button, you will begin the process of creating a second account, which is not permitted under our User Agreement.
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Check your network connection:
- Ensure you are not using Metal Pay Connect on a VPN network.
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Confirm your location:
- Make sure you are not in a state or country where Metal Pay Connect is unavailable (specifically, New York, North Carolina, or any country other than the US, NZ, and AU).
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Verify your password:
- Double-check that you are entering the correct password.
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Seek additional help:
- If your issue persists or if you encounter an error message, please open a support ticket through our helpdesk for further assistance.