Registration and Verification
- How Do I Refer a Friend on Metal Pay?
- What is Metal Pay?
- How do I sign up for Metal Pay? (US customers only)
- How do I fully verify my Metal Pay account? (US customers only)
- How do I sign up for Metal Pay? (New Zealand customers only)
- How do I fully verify my Metal Pay account? (New Zealand customers only)
Account Access
- How do I change my phone number within the Metal Pay app?
- How do I change my email address within Metal Pay?
- How do I enable 2FA in Metal Pay?
- How do I disable 2FA in Metal Pay?
- Why didn't I receive my 6-digit code?
- How do I enable/disable Biometrics on Metal Pay?
Funding Your Metal Pay Account
- How do I Deposit Funds to Metal Pay?
- How do I link my card to Metal Pay?
- Troubleshooting Cryptocurrency Purchases: Debit/Credit Card Issues
- What are the Fiat deposit and withdrawal fees?
- What are my USD limits in Metal Pay?
- How do I select a default payment method?
Crypto Deposits & Withdrawals
- Important Tips for Depositing and Withdrawing Cryptocurrency
- Transaction Delays and Pending Status
- How can I send crypto to my WebAuth Wallet?
- How do I use the XPR Network Mainnet in Metal Pay?
- How do I send crypto on Metal Pay?
- What happens if I Send Crypto to the Wrong Address?
Trading
- How do I turn on/off Recurring Buys?
- How do I Buy Crypto on Metal Pay?
- What is the Trading Fee Structure on Metal Pay?
- How can I get a CSV of my Metal Pay transactions for my taxes?
- Where Can I Buy Metal DAO (MTL)?
- How are my Crypto Assets Custodied within Metal Pay?
Metal Pay Connect
- What is Metal Pay Connect?
- Where is Metal Pay Connect currently available?
- How do I register on Metal Pay Connect?
- How do I complete the identity verification process on Metal Pay Connect?
- What should I do if I can’t log in to my account?
- What should I do if I did not receive my 6-digit code?